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Empire Mobile Frequently Asked Questions

Q: How can I access the Empire Theatres website from my mobile phone?

A: This can be done one of two ways:

1.    Open the browser on your mobile device and type in the url http://empiretheatres.mobi
2.    Send MOBI as a SMS Text Message to EMPIRE (367473) and we will respond with a text message containing the link to the mobile site

Q: Are there any costs for using the site or sending text messages to EMPIRE (367473)?

A: Empire Theatres will not charge you any additional fees beyond the plan you have with your wireless carrier for using empiretheatres.mobi or for sending Text Messages to EMPIRE (367473). Depending on the data and text messaging plan that you have, standard charges from your mobile provider may apply.

Q: Can I purchase tickets using my mobile device at empiretheatres.mobi?
 
A: Yes you can. Simply navigate to a movie at a theatre that you would like to see and click on the grey square for the showtime you desire. You will then be prompted to provide information on the number of tickets, your phone number (if mobile ticketing is an option at your chosen theatre) and your payment preferences to complete the purchase of your tickets.
Your ticket will be sent to your phone as a Text Message. Included in that text message will be a link – click on the link and a webpage with a barcode will load. When you arrive at the theatre, present your mobile device to the usher and they will scan the screen of your phone instead of tearing your tickets.  You do not have to wait in line at the box office.

Q. How can I know if Mobile Ticketing will work on my phone?

Text TEST to EMPIRE (367473) and we will send you a text message with a link to click. If you receive the message, can click the link, and the link loads up a page with a barcode - mobile ticketing will work on your mobile device. If it doesn't work, then our regular online ticketing is the option for you.

Q. I used the Mobile Ticketing option, but I am unable to open the link on my phone

• You must have a mobile device capable of receiving text messages and accessing the internet to use this service – if you attempt to retrieve tickets on a phone without a connection to the Internet (that is not being blocked by your mobile provider – see below) you will not be able to retrieve your tickets

• Currently Virgin Mobile and PC Mobile block access to some links for their mobile subscribers. As a result, if you are a Virgin Mobile or PC Mobile subscriber you may not be able to receive a ticket on your phone. Please see the above 'Wondering if Mobile Ticketing will work on your mobile device' message for information on how to test this.

• Most new mobile devices are internet enabled and will allow you to click directly on the link in the text message to download your ticket. If you cannot click directly on the link, you may not have internet enabled on your mobile device, and unfortunately will not be able to retrieve the ticket. If your mobile device is an older model with internet enabled (but not the ability to click on links within a text message) you can write down the url, then go to your mobile internet browser and type it in as you would a normal website address (including the http://). This will retrieve the ticket for you.

Q. I have my text message, how can I click on the link to access my mobile ticket?

Most new mobile devices will allow you to scroll through a text message and click on a link (like you would on your home computer). You may have to click a “Go”, “Ok” or “Navigate” button.  However, if that is not an option, we have listed some things you can try below. Unfortunately there is no standard set of instructions - each mobile device is different and there are hundreds of models in Canada:

1. While looking at the text message, click your “Menu”, “Options” or “More” button. Once you do this, you should be presented with a menu with an option labeled “Go to”, “Navigate”, “Open Wap”, “Use Detail”, “Use Link”, “Click Link” or something similar. You may have to select “Ok”, “Go” or “Navigate” as a second step. Selecting this option should load your mobile ticket page.

2. If Option 1 does not work, open your text message and write down the URL (website address) carefully and then go to your mobile device’s web browser. Once there, type in the address (being sure to include the http://) and confirm you want to visit it (like you would on your home computer). Be sure you have inputted the url exactly as it appeared in your text message or it will not work. Selecting this option should load your mobile ticket page.

If this does not work, you may not have internet enabled on your mobile device. A mobile device with internet access is required to participate in this mobile option. If you are certain you have internet enabled on your mobile device, but the link will not load please use our online contact form to let us know your provider and we will follow up with them

Currently Virgin Mobile and PC Mobile block access to some links for
their mobile subscribers. As a result, if you are a Virgin Mobile or PC
Mobile subscriber you may not be able to receive a ticket on your
phone. Please see the above 'Wondering if Mobile Ticketing will work on
your mobile device' message for information on how to test this.

Q: How do I know that my mobile phone transaction is secure?

A:The section of the mobile site that handles all your information for online ticket purchases is secure. We take the following steps to ensure that your information is protected:
1. The site uses HTTPS (secure HTTP) for the payment portion of your transaction experience
2. Empire Theatres uses a Geo Trust (www.geotrust.com) encryption certificate on the site. You can verify this by checking for the GeoTrust seal that is shown when you are selecting your method of payment.

Q: Will Empire Theatres share my mobile phone number with anyone?

A: No. Empire Theatres values your privacy. We will not disclose your mobile phone number to any third party to enable it to market its products and services without first obtaining consent from you.

Q: I get an error about JavaScript when I load the site, what does this mean?

A:Like many mobile sites, empiretheatres.mobi requires that you have JavaScript support enabled in order to work properly. You can do this in most mobile browsers by going into your options settings and checking Enable JavaScript Support.

Q: Can I purchase tickets using my mobile device at empiretheatres.mobi?

 
A: Yes you can. Simply navigate to a movie at a theatre that you would like to see and click on the grey square for the showtime you desire. You will then be prompted to provide information on the number of tickets and your payment preferences to complete the purchase of your tickets.

Your mobile confirmation info will be emailed to you and you will be able to print it off by opening the email on your home computer. Alternatively,  you can go to the “My Transactions” button on the homepage of empiretheatres.mobi and provide the Confirmation Number you see there when the staff member or Automated Box Office prompts you to.

Q. I have my Booking Reference Number (from the Purchase Confirmation page or email) how do I pick up my tickets?

A: To retrieve your ticket(s) at an Automated Box Office: Choose Language, select Pick Up Tickets, Then choose 'Pick up using Booking Reference', then Enter your Booking Reference Number.

To retrieve your ticket(s) from an attendant. Present a printed copy of your Confirmation Purchase page, email or your confirmation number at any open Box Office or Concessions station.

Q: I lost my confirmation code – how can I retrieve it?

 
A: Your confirmation code will be sent to you in an email. However, it can also be retrieved by visiting empiretheatres.mobi and clicking on the “My Transactions” Button on the Homepage.

Q: What payment options do I have when purchasing a ticket at empiretheatres.mobi?

 A: You can pay for your ticket purchased on empiretheatres.mobi with Interac, Visa, MasterCard, American Express or an Empire Theatres Gift Card.
 

Have questions regarding Empire Theatres’ Mobile Services that we have not answered here? Please call 1-877-576-3171 between the hours of 7:30am - 12:00am M-F, Sat, Sun & Holiays 11:00am - 12:00am Eastern Time or go to our online contact form.

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